Payment terms and CUBRO’s commitment
To ensure a smooth and professional experience, at CUBRO we follow a structured process that combines personalised project development with clear payment conditions. This process allows the customer to know at all times what stage their order is at and what commitments are required to move towards production.
Purchase process and payment conditions
1. Project Quotation
- The process begins when you send us a plan or planner file with your project and the finish you have chosen. If you have any doubts, we recommend buying samples to see the color in situ.
- From this material we prepare an initial personalized budget and a planner, if applicable. You have up to three free modifications to adjust the budget to your needs.
- If it fits you, the next step is to make a down payment of 50% of the value of the estimate, which will give way to the Design Experts team.
- Thanks to this, we will make the purchase of boards, so we will not be able to change the material from this stage.
2. Design
- Once we place the boards order and the project transfer, you will be contacted by your Design Expert in approximately 48 hours after the payment.
- This team will develop the final technical drawings, elevations and assembly notes and will be available via telephone or video call to resolve any doubts or design adjustments.
- This is a key stage, since it defines the technical details of the design: measurements, openings, distribution, etc.
- When you consider that everything is correct, we can confirm the order.
3. Project confirmation and second payment (50%)
- Once the technical documents are confirmed, you will sign the documents that formalise the contract.
- We then issue the second invoice for the remaining 50%.
- This second payment is required to begin production.
4. Production
- Production starts only after project confirmation and receipt of the second payment.
- Estimated delivery time is 6 to 8 weeks, starting from the second payment.
- This timeframe may be affected by workload, material availability or public holidays.
- The estimated date will be communicated once production is confirmed.
- Delivery logistics are managed by a third-party company.
- We track all shipments, but we cannot guarantee an exact delivery date or time slot.
- If you have special requirements, we will assess your case to offer the best possible solution.
5. Shipping & Delivery
- Once your project is completed, we will organise delivery to your home through an external logistics provider.
- In Europe, orders are delivered at the street level.
- Check our delivery guide for full details.
6. Installation
- Once at your home, it’s time to install your CUBRO project.
- If you are located in Spain, we offer installation services in many cities. Contact us for availability.
- If you have your own installer or prefer to assemble it yourself, we provide full installation guides and knowledge base under the Installation and Support section. Don’t hesitate to reach out if you have questions.
Please note: if you request installation, the lead times will depend on measurement appointments, verifications, and assigned installation dates. Review our terms for this service.
Quality commitment and responsibility
- We understand that paying in full before receiving your order may raise concerns.
- That’s why at CUBRO, we take full responsibility for ensuring that the project is carried out as agreed, as long as it falls within the validated quote and drawings.
- From the first contact to the final installation, our team works to ensure the result matches your expectations.
- In the event of any issue within our scope of action, we will act promptly and responsibly.
- The entire process is designed to ensure solid planning and execution without improvisation.