Despite our attention to detail, mistakes can sometimes happen
If you have confirmed or received your order and you detect an error, it is important to identify the problem so that we can help you quickly and efficiently. Below, we explain the different cases and the steps to follow in each situation.
I have detected an error in the signed documentation
If you have detected an error or some of the dimensions in your work have changed and affect the kitchen design:
- Review the signed list of pieces and identify the part or parts affected.
- Write us an email explaining the error and providing as much detail as possible.
- If possible, attach photos to expedite the review process.
I received an incorrect piece
If one of the pieces received is not correct, follow these steps:
-
Identify the incorrect piece by the sticker on the B side.
-
Find the piece in your signed list of pieces.
-
Check if the dimensions, openings, or other features match what you received.
-
If you confirm an error, email us with the details and, if possible, attach photos.
I am missing a part or package
Sometimes, multiple pieces may come in the same package, so it is important to check everything before reporting a missing item.
-
Identify the missing piece by comparing it with the signed list of pieces.
-
Make sure you have opened all packages before reporting a missing item.
-
If, after checking, you confirm that a piece or package is missing, email us indicating which item is missing and attach images if necessary.
Disagreement with the received material
If you have any disagreement with the received material, whether due to differences in finish, color, or any other detail, contact us by email explaining the reason for your concern.
In all cases, we will open a ticket for your issue, and our After-Sales team will respond within a maximum of 24 hours.
If you have any other questions, do not hesitate to write to us. We are here to help you.