Guide to claim damages for CUBRO products after delivery. Steps to inspect and document correctly.
At CUBRO, we make sure all our products arrive in perfect condition through strict quality checks in our workshops. However, sometimes incidents can happen during transport that may damage the items. Below, we provide a detailed guide on how to handle situations where products are damaged after delivery, ensuring an effective and satisfactory solution.
Immediate product review
It is crucial to check all received items within the first few hours of delivery. This step is required not only by transport companies and manufacturing centers but is also essential to manage any damage claims effectively:
- Visual inspection: Carefully check each item for any signs of damage.
- Documentation: Take clear photos of any damage you find, which will serve as evidence for the claim.
Importance of quality controls
Every CUBRO product undergoes three different quality checks, designed to minimize the chance of defects. Despite these strict processes, damage can still occur mainly due to:
- Improper handling by the transport company.
- Adverse conditions during shipping.
Insurance claim procedure
Part of the shipping cost includes comprehensive insurance, which is only applicable for a limited time after delivery. It is crucial to start any claims within this time frame to ensure that the insurance can be effectively used.
Post-assembly limitations
Once the items are installed, it becomes significantly more difficult to determine when and how the damage occurred, which limits our ability to take responsibility for later damages. Therefore, it is essential to report and document any issues before installation.
We hope this guide helps you manage any damage situations effectively.
If you still have any doubts, you can contact our team at hello@cubrodesign.com