Guide to make a claim for damages on CUBRO products: identification, detailed photos, and how to report it correctly
At CUBRO, we work hard to ensure all our products are of the highest quality, but sometimes problems can happen during shipping. If you find any damage on your CUBRO items, we are here to help you handle the claim process efficiently and fairly. Here's how you can work with us to solve any issues.
Information needed for the claim
To speed up the claim process and make sure we can handle your case as effectively as possible, we need you to provide some essential information:
- Piece identification: Each CUBRO item comes with a unique code on the back. This ID is crucial to start the claim process.
- Photos of the damage:
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- Photo 1 - Detail of the defect: Place a 1€ coin next to the defect and take a close-up photo. This will help us assess the size and severity of the damage.
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- Photo 2 - Overall context of the piece: Without moving the coin, take a photo of the entire item. This gives a general view of the defect in relation to the rest of the item.
Before sending the information, please check all the received items for any other potential defects. It is important that all damages are reported in a single claim to ensure a fair and effective process.
Importance of promptness in claiming
- Our product has unique characteristics: it is heavy, bulky, expensive and delicate. These particularities make it a challenge to find logistics partners that can guarantee a service in line with its value, and at a reasonable price. In our company, we always work with a forward-looking approach, which has led us to develop a highly robust packaging process. This process ensures maximum product protection without significantly increasing product weight. We continue to strive for continuous improvement and to offer a service that lives up to our customers' expectations.
- In addition to packaging, the cost of transportation includes comprehensive insurance that is valid only for a limited period after delivery. It is crucial to report any damage within 5 days after delivery so that the insurance can be effectively applied.
- Determining Damage: The more time that passes, the more difficult it will be to determine when and how the damage occurred. Once the parts are installed, it becomes more difficult to assume responsibility for subsequent damage.
At CUBRO, we value our customers' satisfaction and commit to solving any issues quickly and satisfactorily. If you have any questions or need further assistance, feel free to contact our support team. We are here to help you every step of the way and ensure your experience with our products is positive.