Guide to make a claim for damages on CUBRO products: identification, detailed photos, and how to report it correctly.
At CUBRO, we work hard to ensure all our products are of the highest quality, but sometimes problems can happen during shipping. If you find any damage on your CUBRO items, we are here to help you handle the claim process efficiently and fairly. Here's how you can work with us to solve any issues.
Information needed for the claim
To speed up the claim process and make sure we can handle your case as effectively as possible, we need you to provide some essential information:
- Piece identification: Each CUBRO item comes with a unique code on the back. This ID is crucial to start the claim process.
Photos of the damage:
- Photo 1 - Detail of the defect: Place a 1€ coin next to the defect and take a close-up photo. This will help us assess the size and severity of the damage.
- Photo 2 - Overall context of the piece: Without moving the coin, take a photo of the entire item. This gives a general view of the defect in relation to the rest of the item.
Additional review Before sending the information, please check all the received items for any other potential defects. It is important that all damages are reported in a single claim to ensure a fair and effective process.
Importance of promptness in claiming
- Quality controls: Our products go through three quality checks before shipping, which makes incidents very rare. However, damage during transport can happen and is beyond our direct control.
- Transport insurance: The shipping cost includes comprehensive insurance valid only for a limited time after delivery. It is crucial to report any damage within this timeframe so that the insurance can be effectively applied.
- Determining the damage: The longer you wait, the harder it is to determine when and how the damage occurred. Once the items are installed, it becomes more complicated to take responsibility for later damages.
At CUBRO, we value our customers' satisfaction and commit to solving any issues quickly and satisfactorily. If you have any questions or need further assistance, feel free to contact our support team. We are here to help you every step of the way and ensure your experience with our products is positive.
Thank you for your cooperation and understanding. We hope to resolve your claim effectively and efficiently.
If you still have any doubts, you can contact our team at hello@cubrodesign.com