Special Conditions
      Back to home
      1. Help Center
      2. Purchase process
      3. Special Conditions

      General Terms and Conditions

      IKEA purchase Service

      1. Service Description

      CUBRO offers its customers the IKEA purchase management service, through which we handle the selection, purchase, and coordination of the necessary IKEA elements for the assembly of the customer’s project. This service is optional and entails an additional cost within the CUBRO project budget. Its objective is to facilitate the customer’s experience.

      2. Scope and Limitations of the Service

      It is important to acknowledge that CUBRO acts solely as an intermediary in the purchase of IKEA products and is not the supplier of the acquired items.

      • The purchase managed by CUBRO will include all elements from the IKEA planner, as well as any additional accessories necessary for the assembly, such as hinges, rails, legs, among others.
      • CUBRO reserves the right to remove from the order any item included by mistake or that has no utility within the project.
      • CUBRO is not responsible for IKEA stock shortages. In case a product is unavailable at the time of purchase, we will contact the customer to offer the best possible solution within the framework of the project.
      • CUBRO has no control over IKEA’s delivery logistics or the availability of products in their warehouses.
      • If the customer receives their IKEA purchase with missing or damaged products, CUBRO will provide support in opening and following up on the incident with IKEA but is not responsible for the outcome of the claim or IKEA’s response times.

      3. Delivery, Reception, and Incident Handling

      • CUBRO will manage the purchase and provide a delivery date according to IKEA’s availability and timelines, striving to ensure that the IKEA delivery occurs as close as possible to the estimated departure date of the CUBRO project. However, since IKEA makes its deliveries independently, IKEA and CUBRO orders will be received separately, and we cannot guarantee they will arrive on the same day.
      • CUBRO will inform the customer in advance of the delivery date of the IKEA products. It is important that the customer is available during the indicated time frame to receive the delivery. If the customer needs to inform the carrier of a specific contact number for the delivery, they must notify CUBRO in advance.

      4. Order Reception and Verification

      • The customer will receive a document listing the IKEA materials and will be responsible for cross-checking it with the delivery note to verify that the order is complete.
      • If any item is missing from the delivery, the customer must inform CUBRO immediately via email to initiate the corresponding management.
      • If IKEA delivers any damaged material, the customer must notify CUBRO within a maximum of 48 hours to request a replacement from IKEA.

      5. Delivery Issues

      • If there are delays or issues with IKEA’s delivery, CUBRO will arrange a new delivery as soon as IKEA allows it but will not be responsible for changes in the delivery schedule.
      • If the delivery cannot be made due to reasons attributable to the customer (e.g., absence at the address, access restrictions), the customer must pay for the cost of a second delivery.
      • It is recommended not to change the delivery date, as IKEA may experience internal problems on its platform. However, if the customer needs to change the date, they may request it up to 48 hours before the scheduled delivery.

      6. Delivery Coordination

      On the day of delivery, the IKEA carrier will notify CUBRO when they are en route, and CUBRO will be responsible for informing the customer.

      7. Returns and Warranties

      The warranty of the products is managed directly with IKEA. Any claims related to defects or failures in the products must be made under IKEA’s terms and conditions.If, after assembly, there are leftover materials or elements that are ultimately not used, it will be the customer’s responsibility to arrange their return. To do this, they may:

      • Manage the return directly with IKEA’s Technical Service.
      • Take the items to a physical IKEA store.
      • Request that CUBRO process the return on their behalf.

      For any return, CUBRO will provide the customer with the IKEA purchase invoice, which will be necessary for the return process.

      8. Acceptance of the Terms

      By contracting the IKEA purchase management service with CUBRO, the customer accepts and understands that CUBRO is an intermediary and not the supplier of the products, so all responsibility for the items falls exclusively on IKEA.

      CUBRO commits to providing support and follow-up within its capabilities but cannot guarantee the resolution of issues beyond its control.

       

      APPLIANCE SALES SERVICE

      1. CUBRO’s Intermediation

      CUBRO acts as an intermediary between the customer and the appliance brand supplier. This means that any claim related to the warranty of products purchased through CUBRO must be managed directly with the supplying brand, whether IKEA or another partner provider.

      CUBRO is exempt from any responsibility regarding the warranty, quality, or functionality of these products.

      2. Product Warranty

      Appliances purchased through CUBRO are covered solely by the warranty of the supplying brand, in accordance with its specific terms and conditions.
      Customers are advised to check the IKEA website or that of the relevant supplier to understand the warranty duration and conditions, as they may vary depending on the product.
      CUBRO does not offer additional warranties nor is it responsible for the repair or replacement of defective products, but it will assist the customer in managing the issue with the supplier.

      3. Product Availability

      If, at the time of purchase management, an appliance included in the budget is unavailable, CUBRO will inform the customer and offer alternative options within the same quality and price range.
      CUBRO cannot guarantee the availability of any product, as we depend on the supplier’s stock, but we will always seek to provide a solution for the customer.

      4. Delivery Deadlines

      For projects with CUBRO assembly, we will coordinate the availability and delivery of appliances so that they arrive before the assembly, always within the estimated project deadlines and considering the supplier’s availability.
      For projects without CUBRO assembly, a delivery date will be arranged according to the supplier’s availability and timelines, ensuring it occurs as close as possible to the estimated departure date of the CUBRO project.
      In both cases, CUBRO will inform the customer in advance of the delivery date of the appliances. It is essential that the customer is available during the indicated time frame to receive the products. If the customer needs the carrier to be informed of a specific contact number for the delivery, they must notify CUBRO in advance.

      The delivery will be made directly by the supplier.
      If there are delays or problems with the delivery, CUBRO will arrange a new date as soon as the supplier allows it but will not be responsible for changes or delays.
      If the delivery cannot be made due to reasons attributable to the customer (e.g., absence at the address, access restrictions), they must cover the cost of a second delivery.

      5. Purchase Receipt Delivery

      To facilitate the management of any warranty claim, CUBRO will provide the customer with the purchase invoice, which will serve as a valid document for processing any warranty requests with the supplier.

      Customers are advised to:

      • Keep the invoice, as it will be necessary for any warranty management.
      • Retain the appliance brochures and manuals, as they detail the specific warranty terms and conditions of each product.

      6. Returns and Exchanges

      Once unpacked, the appliance cannot be returned or exchanged, as suppliers do not accept returns of opened products.
      CUBRO will only accept returns or exchanges for appliances that remain unopened and in perfect condition, up to 8 days after delivery. No exceptions will be made.

      7. Factory Damage Incidents

      If the appliance has dents, scratches, or visible defects at the time of delivery, the customer must:

      • Indicate the damage on the delivery note upon receiving the product or, in the case of severe damage, refuse to accept the delivery if made directly by the supplier.
      • Inform CUBRO immediately and send detailed photos of the damage.
        CUBRO will manage the issue with the supplier, but the review and possible product replacement will be the responsibility of the supplying brand.
        The inspection to assess the damage will be carried out by the supplier’s Technical Service, not by CUBRO.
        CUBRO will act only as an intermediary in the management of the Technical Support Service (SAT) and has no control over response times or the supplier’s decision regarding product replacement.

      8. Acceptance of Terms

      By contracting CUBRO’s appliance purchase management service, the customer accepts and understands that CUBRO is an intermediary and not the product supplier, meaning all responsibility for the items falls exclusively on the supplier.

      CUBRO commits to providing support and follow-up within its capabilities but cannot guarantee the resolution of issues beyond its control.

       

      REIMBURSEMENT CRITERIA

      A refund of logistics costs will be applied if the delivery delay exceeds twice the established transit time, with a minimum of 15 additional days in Spain and 30 additional days in Europe.

      Region | Promised Transit Time | Refund Limit

      • Mainland Spain | 7 days | > 22 days
      • Insular Spain | 30 days | > 60 days
      • Europe | 15 days | > 45 days

      Exceptions

      No refund will be granted if the delay is caused by force majeure (strikes, natural disasters, health crises, etc.) or if the delay is due to the customer's responsibility.

      CUBRO Front Damage Management Protocol

      Damages are classified based on their location and size compared to a 1€ coin.

      Not applicable for damages that remain hidden after installation.

      Damage Location Damage Size Reimbursement
      Face A > 1€ coin 100% of the piece’s value
      Face A < 1€ coin 50% of the piece’s value
      Face B or edge > 1€ coin 50% of the piece’s value
      Face B or edge < 1€ coin 30% of the piece’s value

      Management Procedure

      • The customer must report the damage within a maximum of 5 days after receiving the product.
      • Clear photographic evidence of the damage must be provided, including a visual reference with a 1€ coin.
      • The customer service team will evaluate the evidence and apply the corresponding reimbursement according to the reimbursement table.
      • The refund will be processed via bank transfer within 15 days from approval.

      Exceptions

      • No reimbursements will be granted if the damage is reported after the deadline, if it was caused by misuse, or due to incorrect installation by the customer.
      • In case of disputes, the company may request an additional inspection to verify the damage.